Re: Leadership Training Program for Zenith Bank

During our phone conversation today, you asked me to outline a leadership training program for Zenith Bank. Below, please find my approach to leadership training and the structure of a program I would recommend.

1 Most Leadership Programs Are Not Effective
From my experience delivering leadership skills programs as part of a team of facilitators, I found that most of them were not effective. In general:
1) There was too much theory compared to practical skills
2) They were weak on leadership processes
3) There was little focus on the individual traits of participants
4) There was very little feedback on the personal leadership styles of participants
5) They included topics which had very little real impact on leadership
2 My Approach
Based on my experience I developed a three strand approach to leadership training:
1) Leadership Skills Building Block
2) Leadership Processes
3) Feedback-based leadership exercises
3 Building Blocks of Leadership Skills
A good leader practices a set of high level skills such visioning, setting goals, motivation, planning etc. However, these high level skills are made up of a combination of lower level skills. For example motivation is based on the lower level skills of listening, observation and questioning etc. These lower level skills are themselves based on a set of foundation principles such as choosing your response, focusing on the future, a win-win attitude, synergy etc.

My approach will be to take participants through the personal skills needed to be a good leader starting from the foundation principles and expanding upon these in a building block approach. The key point here is to make sure each participant does not have a gap in skill or knowledge, especially at the lower levels, since this can be a serious handicap to practicing the higher leadership skills. These first principles also provide a starting point for tackling any leadership issue. So, when a new situation is encountered, participants can go back to basics and build a good solution.

4 Leadership Process
The best leaders adapt to any given situation. They do not use one approach for all situations, nor do they necessarily stick to only one approach for any particular situation. This flexibility comes from being able to apply the best model to any situation. When I present leadership as a process, I help participants understand situational leadership and apply a simple universal model I adapted called G.R.I.P. GRIP is an acronym that helps participants understand the 12 points needed to ensure success.

G = Goals
1) Specific outcomes – not activities
2) Understood & committed to by all
3) Shared leadership
R = Resources, Roles & Decisions
4) Resources are sufficient and used optimally
5) Everyone knows their roles
6) Decisions are based on best information & expertise
I = Interpersonal Relations
7) Trust & Openness
8) Constructive approach to conflict
9) Everyone’s needs met
P = Processes
10) Work is organized to accomplish the goals
11) Processes are modeled and rehearsed first
12) Work & communication processes are optimized

5 Feedback-based exercises
The key to understanding and improving your personal leadership skills is understanding your preferred approach and getting feedback on your actual performance from your followers. To accomplish this I give participants a leadership style profiling tool and carryout a series of exercises where each participant leads a team and gets specific feedback. As each participant takes on different roles during the exercises (Leader, follower, observer) they are able to critically examine what works and what does not work. They end the session much more confident in their personal strengths and committed to a plan to overcome their weaknesses.
6 Duration
This program is best delivered over a minimum of three consecutive days. It could be squeezed into two days if the number of participants is low. Twelve to sixteen participants per course is my recommended number of delegates.
7 Conclusion
I hope this outline has given you a good insight into my approach to leadership training. It is based on delivering several programs to major companies such as MTN, UAC, BAT and USA Consulate staff. It also includes certification training in Leadership Skills by People Skills International. They use the Dimensional Model for teaching leadership skills to many Fortune 500 companies.

I will be ready to give you a presentation tomorrow as you suggested. Please let me know the location and time. I look forward to seeing you.

Tony Osime
House 138b,
Road 56,
Victoria Garden City,
Phone :
08033488213, 017945812
E-mail :